Acceptable use and anti-spam policy

Our position on unsolicited bulk email

Kadenwood Group prohibits the sending of unsolicited bulk email, commonly called spam. We do not send it, we do not permit it to be sent on our behalf, and we do not permit our name, brand, or domains to be used in it or linked from it.

That prohibition covers bulk or indiscriminate distribution to addresses with no business reason to receive the message, the use of harvested or purchased consumer address lists, falsified sender information or message headers, misleading subject lines, and any message that conceals who sent it or why.

If you have received a message in our name that you believe breaches this policy, the Reporting abuse section below tells you how to reach us. We investigate every report.

How the firm uses email

Kadenwood's outbound email is business correspondence. We write to identified professionals at companies, investment firms, and institutional counterparties about matters relevant to the recipient's role: a transaction, a mandate, or the firm's services. We do not market to consumers, and we do not send bulk mail to the general public.

Some of that correspondence is unsolicited in the ordinary sense: the recipient has not asked to hear from us before we first write. Business-to-business correspondence of that kind is lawful in the jurisdictions we operate from, and the laws named on this page govern exactly how it must be conducted. Where we send it, we hold every message to the following standards:

Domains we send from

Our website is kadenwoodgroup.com. In addition to its primary domain, Kadenwood uses affiliated outreach domains that incorporate variations of the Kadenwood name for business development and marketing correspondence. A genuine message from one of those domains identifies the firm accurately and directs you back to this website.

The Fraud notice on our Disclosures page describes how to recognize correspondence that is genuinely ours, and what a genuine Kadenwood message will never ask of you.

Opting out

If you do not want to hear from us, say so and we will stop. Use the unsubscribe mechanism in the message, reply to the sender, or email us directly from the address you want removed. Any of the three works, and we suppress the address across the firm's correspondence, not only for the sender you wrote to.

Opt-out requests are honoured promptly, and in every case within the ten business days allowed by law. We do not charge for opting out, and we do not ask for any information beyond the address to be removed. The unsubscribe mechanism in a message remains functional for at least 60 days after the message is sent. An opt-out is treated as standing: we do not resume contact with an address that has declined it.

Opt-out requests: admin@kadenwoodgroup.com

Reporting abuse

If you receive a message you believe breaches this policy, or a message using the Kadenwood name or domains that does not appear to come from us, report it to the address below. That mailbox is monitored. Where you can, forward the message itself with its full headers: the headers let us establish where the message actually originated.

We investigate every report and respond to the reporter where a reply address is given. Where a report shows a breach of this policy by anyone sending on our behalf, we stop the sending and withdraw that sender's authority. Where it shows a third party using our name or domains without authority, we treat it as impersonation and act on it as described in the Fraud notice.

Abuse reports: admin@kadenwoodgroup.com

Third parties and vendors

Any service provider or other third party that sends email on Kadenwood's behalf is required to comply with this policy, with the laws named below, and with the firm's suppression list. Authority to send in our name is conditional on that compliance and is withdrawn from any sender who breaches it.

Email sent in the Kadenwood name without that authority is not sent by us and is not endorsed by us. It should be reported to us as abuse, and we will pursue it as impersonation.

Applicable law

Kadenwood operates from Vancouver and New York, and the firm's email practice is designed to comply with the law of both countries.

In Canada, Canada's Anti-Spam Legislation (CASL) governs commercial electronic messages. It requires the sender to have the recipient's consent, express or implied, before sending. Implied consent includes messages sent to an electronic address the recipient has conspicuously published without a statement declining unsolicited messages, where the message is relevant to the recipient's business, role, functions, or duties. CASL also requires each message to identify the sender, to include the sender's contact information, and to carry an unsubscribe mechanism that remains functional for at least 60 days and is given effect within ten business days.

In the United States, the CAN-SPAM Act governs commercial email, and it applies to business-to-business email. It prohibits false or misleading header information and deceptive subject lines, and it requires each commercial message to identify the sender, to include a valid physical postal address, and to offer a working opt-out that is honoured within ten business days.

Where the two regimes differ, we apply the stricter requirement.